When investing in thermal processing equipment, it’s important to remember that you aren’t just investing in your equipment, but the longevity of your equipment as well. You want to maximize and protect the important investment you have just made in your company. Ipsen recently shipped a Titan vacuum furnace for a leading manufacturer of dental products to their manufacturing facility in Sarasota, Florida. In addition to the equipment, the customer’s investment also included an Ipsen U training course, installation, start-up, on-site operator training and an extended warranty. Also, in conjunction with the standard furnace testing that accompanies all furnace purchases, sample parts were provided by the customer to be run in their furnace. During this testing, the customer was impressed by Ipsen’s basket design and included a few in their final purchase package. Prior to purchasing equipment, customers meet with Ipsen sales representatives and engineers to discuss the exact needs of their production process in order to ensure the furnace will allow them to achieve optimum results. By working closely together, Ipsen can deliver exactly what customers need by using their expertise to narrow down the many options and services in order to provide the best possible solutions. Along with their purchase, customers are given front-of-the-line access to certified Ipsen parts and services. Customers can bundle all of the state-of-the-art resources Ipsen offers in order to best match their individualized requirements. Ipsen’s latest technologies and cutting-edge products can be paired with training tools and maintenance services to bring any heat treater’s production process to the next level.