The Academy of Liebherr-Verzahntechnik GmbH safeguards the competent operation of Liebherr machines with its wide-ranging offer of customer training courses. In this way, specialist operators can utilize the possibilities of the machine ideally and assure its availability.

“Many competences and abilities are currently concentrated in Kempten,” said Mathias Graf, director global market sales and market service, Liebherr Group. “We must significantly expand our range here and want to act strategically.”

One of the components of this is the Liebherr Academy for Gear Technology. As a training center for customers and staff, it imparts knowledge on all aspects relating to Liebherr machines. Among the range of seminars are training courses for operators, electronics technicians and mechanics. The center is located in Kempten. Based on this example, other institutions will follow in the USA and China. The aim is to establish a universally high level of training for operators all around the world.

“With a comprehensive program of training courses and seminars, we contribute towards the success of our customers. Our seminars are oriented around practical scenarios and cover the areas of machine operation, maintenance and application technology,” said Oswald Mildenberger, team leader of customer training. In addition to on-site training at the Liebherr factory, courses can also be run on the customer’s premises. The comprehensive training material is always included in the offer: “We want to hand documents to the course participants that they can later refer to in case of any doubt and use to further expand their knowledge,” he added. 

The advantages for the customer are plain to see: They are in a much better position to exploit the potential of their Liebherr machine if the operators are informed comprehensively about its possibilities. Downtimes are reduced through competent operation. Malfunctions are more seldom, which in turn saves costs. An increase in productivity is often possible as the machine is utilized better and employees are more motivated. Furthermore, training courses of this kind also teach effective communication with customer service so that a remedy can be found more quickly in the event of a malfunction.

“We can see a clear demand in the market for offers of this kind and want to meet this at a high level,” said  Mildenberger. Training courses can help to maintain the quality of production or even improve it, particularly with staff turnover or changes to the product.