Tsugami/Rem Sales LLC, exclusive North American importer of Precision Tsugami machine tools, has received ISO 9001:2015 Certification Quality Management System (QMS) through American Systems Registrar (ASR), an ANSI National Accreditation Board (ANAB) accredited registrar. 

The International Organization for Standardization (ISO) is an independent organization with the goal of developing voluntary, consensus-based, market relevant International Standards that support innovation and provide solutions to global challenges. 

Valentina Ciotto, engineering project specialist at Tsugami/Rem Sales, shared, “Becoming ISO 9001:2015 certified allows us to be proactive in our approach to refining our processes, improving the quality of our support, and enhancing our overall customer service.”

ISO 9001 is a set of basic business principles, written in a standard for quality management systems, that apply uniformly to organizations of any size or type of business. Currently, more than 100 countries have adopted ISO 9001 as a national standard. 

“ISO 9001:2015 provided Rem Sales with the structure to focus on standard practices, business process effectiveness, and a culture of risk-based thinking and continual improvement using a team approach.” explained Elaine Rampone, consultant at RAMP Enterprises, who assisted Tsugami/Rem Sales in preparing for their assessment. 

While many associate the Tsugami name with Swiss turn machines, Tsugami/Rem Sales does much more than that. Alongside their distribution network, Tsugami/Rem Sales is in regular contact with their customers, whether it is the service department answering questions about alarms or other machine maintenance or the applications engineers to assisting customers in streamlining their programs.

Michael Mugno, president at Tsugami/Rem Sales commented, “Many of our end-users operate with ISO standards. By embedding the ISO process in our own company’s culture, we hope that in addition to bettering our own practices, we can better understand the needs of our customers, and in turn further their confidence in the Tsugami/Rem Sales team.”