Atlanta. Upon completion of this seminar, one will be able to:

• Understand and use problem identification, problem reporting, data codification, data grouping, data analysis, extent of condition, causal factor analysis and corrective action terminology;

• Perform root cause analysis using any of the following techniques: change analysis, failure mode & effects analysis, hazard-barrier-effects analysis, fishbone diagram/cause & effects analysis, time line analysis;

• Design and implement a problem reporting, root cause analysis and corrective action system;

• Manage or assess such a system.