Ipsen USA Announces Management Changes in Customer Service Team
Ipsen is pleased to announce the promotion of Evan Hundley to retrofits manager and the appointment of Lu Chouraki as field service manager.
Since joining Ipsen in October 2023 as a project manager in the Retrofits Department, Hundley has demonstrated strong leadership and a commitment to continuous improvement. With a degree in industrial engineering from Iowa State University, she has applied her expertise in lean manufacturing to drive process improvements, including a Kaizen event to optimize operations and Ipsen’s ERP system. Hundley has also enhanced the project manager role by improving project organization, financial reporting, and cross-department collaboration. As retrofits manager, she will lead the Retrofits Team to improve response times, streamline pricing and proposals, and provide tailored solutions that extend equipment lifespan and efficiency, driving long-term customer satisfaction.
Chouraki rejoined Ipsen in June 2022 as manager of business development and has been instrumental in launching Ipsen’s HUB service model, expanding it across six U.S. regions. He first joined Ipsen in 2015 as a field service engineer before being promoted to regional service manager in 2018. His extensive experience within Ipsen’s service operations, combined with his industry knowledge, makes him uniquely qualified to lead the Field Service Team. As field service manager, Chouraki will oversee all regional service managers and field service engineers, focusing on streamlining processes, improving response times, and enhancing customer support. He will also drive the continued expansion of Ipsen’s HUBs and develop his team into subject matter experts, supporting Ipsen’s commitment to outstanding service delivery and customer satisfaction.
“We are excited for Evan and Lu to take on new roles. These two leaders have already made significant contributions to Ipsen’s success,” said John Dykstra, Ipsen’s chief service officer. “Their experience and dedication to improving our operations and customer support will be key as we continue to innovate and enhance our service offerings.”
Ipsen is confident that under Hundley and Chouraki’s leadership, the company will continue to drive success and further enhance customer support and service operation.
